Social CRM Strategy »
Twitter as Social CRM Tool
Twitter, the microblogging service, is already important and powerful social media as Facebook. Using Twitter as a CRM tool will enhance your CRM effectiveness. Why do people use Twitter so much? It is because
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Facebook as Social CRM Tool
Facebook today is the most significant social CRM platform and a powerful marketing media. Through Facebook you get closer to your customers and prospects like never before. It is only natural that we use
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Which Social CRM Risks you might have
Using the social network as social CRM tool is all about understanding the social customers and understanding how the social platform work. Social CRM may be a blessing or a curse but it depends
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Social CRM changes the Strategy
One of the biggest mistakes organizations do is plunging into the social media without knowing what to do. They do know how to open an account on LinkedIn or Xing but as far as
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