The Saas CRM is sometimes referred to as on-demand software or hosted software or cloud computing. Lower and medium enterprises are searching today for CRM solutions to help them manage their business marketing efficiently; new business as well as old veterans.
The SaaS CRM solution can be more significant for one company than for another. It depends on firm’s field of activity, the size of the company or its geographical distribution. But either way the firms are facing a dilemma in choosing software.
The traditional option of purchasing and installing a system is always there. But today innovative solutions for CRM SaaS (Software as a Service) are appearing like mushrooms after the rain. With such solutions the company does have not to purchase licenses and install the CRM system. The CRM system will be available on subscription basis and can be accessed from via Internet.
Download your CRM software instead of submerging into technical Details
As I see it, the main advantage of SaaS CRM is the lack of installation – the firm reduces the need for IT specialists and that means money saving. And a lot of it.
Instead of buying hardware and installing the CRM software, the users log in to their account and the CRM system is available right away. And so the installation becomes fairly easy and simple.
The transition to the new CRM system may be carried out without the need of any technical know-how or experience.
Which phases of the CRM implementation project you skip? You skip the part of receiving the technical requirements from the software vendor. You skip the amazement that comes when you review the costs. You skip handing over the offer to the IT specialists who in their turn inflate the costs a bit more, and you skip the delay of the installation because god knows what. Trust me, this is an advantage.
SaaS CRM Maintenance is cheaper
The next consideration is the maintenance of CRM business software, which is not cheap. In other words the CRM maintenance is becoming a financial load and requires it own paragraph and account in the planning of the budget.
With CRM SaaS, maintenance does not play a role anymore. Upgrades are easily and fast available; with most CRM systems that I worked with, the upgrade of CRM system turned out to be a small implementation project in means of costs and resources.
When upgrading CRM SaaS you review the features that are interesting for you. After that you decide which features to purchase. Support in most cases is also available per chat or Email. When the organization considers expansion abroad, CRM SaaS may be an attractive solution.
The SaaS CRM on your business planning
In today’s world business plans includes always the IT paragraph. Try to adjust your business plan and figures with CRM Saas solution. You will be amazed how much resources you will save.
If you are startup company the SaaS CRM might be ideal; you look for the right solution for you, pay the annual fee and have an instant access. No Installment, no maintenance, no upgrades and no surprises.
CRM Evaluation is hard
Evaluation of an CRM system (or selection engagements) is an exhausting and frustrating process. I know because I lived to see it from both sides of the trench – as a vendor and as a customer. The organization is trying to minimize risks in means of time and money.
When you are deciding for a SaaS solution the rejection of a system after implantation of after the project has started will be easier.
Any objections?
If you ask me (an experienced consultant in the field of CRM systems) the main objections for SaaS solutions are traditional; security of data, accessibility, and the concern that there is no sufficient support. These parameters are well covered.
Data security over the internet is becoming more and more safe. And it will be more secure.
Accessibility with internet depends only on your internet provider – do you have a good provider? The problem is solved.
As for support – in most cases the support tools of a SaaS vendor are better than a local vendor – they deliver good documentation, maintain an on line support platform such as forum and maintain supports centers that are active 24/7. Response time is usually up to 4 hours. I urge you to find me a local vendor that provides that.
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